89app Privacy Policy

1. Introduction

89app respects the privacy of every player who registers and plays on our platform. This Privacy Policy describes how 89app collects, uses, stores, and protects the personal information of users in the Philippines in connection with the operation of our online gaming platform.

This policy applies to all personal information gathered through the 89app website, mobile application, account registration process, KYC verification, payment transactions, customer support interactions, and any other means of engagement with the platform.

The terms of this Privacy Policy should be read together with the Terms & Conditions that govern your use of 89app. Where the two documents overlap on matters of data handling, this Privacy Policy takes precedence.

2. Data We Collect

89app collects personal data through several different touchpoints. The specific information collected depends on how you interact with the platform:

We do not collect information about your race, religion, political views, or health status. We do not collect data from your contacts, camera, or microphone unless you voluntarily provide media as part of a support request or KYC verification.

3. How We Use Your Data

Personal data collected by 89app is used strictly for the following purposes:

• Account management: Creating and maintaining your 89app account, verifying your identity, and managing your profile settings.
• Transaction processing: Handling PHP deposits and withdrawals through your chosen payment channel — bank transfer, InstaPay, GCash, or Maya.
• KYC compliance: Verifying that you meet the minimum age requirement of 21 years and confirming your identity before processing withdrawals.
• Platform operation: Providing access to sports betting, live casino, slots, eBingo, and online poker; recording bets, results, and win/loss history.
• Security and fraud prevention: Detecting and preventing unauthorised access, account fraud, money laundering, and other prohibited conduct.
• Customer support: Responding to your questions, complaints, and requests through chat or email.
• Responsible gaming: Monitoring gameplay patterns in connection with responsible gaming tools such as session limits and self-exclusion.
• Platform improvement: Analysing usage patterns in aggregate — not individually profiled — to improve the platform experience.

We do not use your personal data for automated individual decision-making that produces legal effects without human review. We do not use your data for third-party advertising profiling.

4. Sharing Your Data

89app does not sell your personal information. We do not share your data with any third party for their own commercial use. Data sharing is limited to the following categories of recipients, and only to the extent necessary for each purpose:

• Payment processors: Banks, InstaPay network providers, and e-wallet operators receive transaction-level financial data necessary to process your PHP deposits and withdrawals. These parties handle your data under their own privacy obligations.
• Identity verification providers: KYC and identity check services may process your verification documents as part of the account validation process. These providers are bound by confidentiality agreements.
• Technology and hosting partners: Server infrastructure and platform technology providers who process data as part of delivering the 89app service. Access is limited to what is required for technical operation.
• Legal and regulatory authorities: Where required by Philippine law, a lawful court order, or an investigation by competent authorities, 89app may disclose data without prior notice to you.

5. Data Security

Protecting the personal data of 89app players is a priority. The platform uses a layered approach to data security:

• SSL encryption: All data transmitted between your device and the 89app platform is encrypted using SSL/TLS protocols. This applies to account logins, transactions, and all platform interactions.
• Access controls: Personal data is accessible only to authorised 89app personnel or contractors who require it to perform specific functions. Access is logged and monitored.
• OTP verification: Account login and certain sensitive account actions require OTP (one-time password) confirmation sent to your registered mobile number.
• Secure storage: Personal data is stored on secured infrastructure with protections against unauthorised access, data loss, and system compromise.

No system is perfectly immune to all security risks. If you believe your 89app account has been compromised, contact support immediately. You are also responsible for keeping your own login credentials private — do not share your password or OTP codes with anyone.

6. Data Retention

89app retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including ongoing account operation, transaction records, and compliance with legal obligations.

In practical terms:

• Active account data is retained for the duration of your account's existence on the platform.
• Transaction and betting history records may be retained for a period required by applicable financial and compliance regulations.
• KYC documents are retained for as long as required to support audit and legal compliance requirements.
• After account closure, personal data is retained only for the period required by law or for legitimate dispute resolution purposes, after which it is securely deleted or anonymised.

You may request deletion of your personal data by contacting 89app support. Where deletion is not possible due to legal retention obligations, we will inform you of the reason and the applicable retention period.

7. Your Rights Over Your Personal Data

As an 89app user in the Philippines, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data 89app holds about you.
• Right to correction: You may request that inaccurate or incomplete personal data be updated or corrected.
• Right to object: You may object to how your personal data is being processed in certain circumstances.
• Right to erasure: Subject to legal retention requirements, you may request that your personal data be deleted.
• Right to data portability: In applicable cases, you may request that your data be provided in a portable format.

To exercise any of these rights, contact 89app support through the channels listed in your account or on the FAQ page. We will respond to requests within a reasonable timeframe and in accordance with applicable Philippine data privacy requirements.

8. Cookies and Tracking Technologies

89app uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your browser or device when you visit a website. They serve several functions on the 89app platform:

• Essential cookies: Required for the platform to function — including maintaining your login session and remembering account preferences. These cannot be disabled without affecting the functionality of the platform.
• Analytics cookies: Used in aggregate to understand how players navigate the platform, which pages are most visited, and where improvements are needed. These do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and suspicious session behaviour.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of the platform. 89app does not use cookies to build advertising profiles or share browsing data with third-party advertisers.

9. Minors and Age Restrictions

89app is strictly for individuals aged 21 years and older. We do not knowingly collect personal data from persons under the age of 21. Age verification is conducted during account registration and confirmed through KYC before any withdrawal is processed.

If we discover that an account belongs to a person under 21, the account will be suspended immediately, all pending transactions will be frozen, and the matter will be reviewed. Any balance in the account may be withheld pending investigation.

If you believe a person under 21 has registered on 89app, contact support immediately with the relevant details so we can take appropriate action.

10. Changes to This Privacy Policy

89app may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine data privacy regulations, or improvements to our data practices. When we make changes, the revised policy will be published on this page with an updated date.

For significant changes that affect your rights or how your data is used, we will make reasonable efforts to notify registered players — for example, through an in-platform notification or email to your registered address.

Continued use of the 89app platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated version, you should stop using the platform and may request account closure by contacting support.

11. Contact and Data Enquiries

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data on 89app, please get in touch with our support team:

• Email: [email protected]
• Live chat: Available from your logged-in account dashboard

When submitting a data-related request, please include your registered email address or mobile number so we can verify your identity before proceeding. We aim to respond to all privacy enquiries within a reasonable timeframe.